- Escalations: Create a support ticket in your ticketing system when a customer needs human help.
- Chatbase live chat: Hand off from the AI agent to a human agent in Chatbase.
- Salesforce live chat: Hand off to a human agent in Salesforce.
- Sunshine live chat: Hand off to a human agent in Sunshine.
- Stripe: Handle billing, invoices, and subscription queries in chat.
- Shopify: Recommend products, answer order questions, and provide delivery updates.
- Collect leads: Capture user details as leads.
- Custom form: Collect information from users with a custom form.
- Cal: Let customers check availability and book meetings without leaving the chat.
- Calendly: Let customers check availability and book meetings without leaving the chat.
- Custom actions: Call your API, run client-side code, and optionally show an interactive widget.
- Suggested messages: Show suggested replies based on the conversation.
- Slack: Send notifications and updates to your Slack channels.
- Web search: Give your agent real-time web search to answer questions with live data.
- Custom button: Add buttons that trigger your own links and redirects.
Note that you can create more than one action of the same type.
Example: Escalations on your website and Escalations on Instagram, in case they need separate “when to use” rules or different data to collect from the user before opening the ticket.
Example: Escalations on your website and Escalations on Instagram, in case they need separate “when to use” rules or different data to collect from the user before opening the ticket.
- Escalations: Create a support ticket in your ticketing system when a customer needs human help.
- Chatbase live chat: Hand off from the AI agent to a human agent in Chatbase.
- Salesforce live chat: Hand off to a human agent in Salesforce.
- Sunshine live chat: Hand off to a human agent in Sunshine.
- Stripe: Handle billing, invoices, and subscription queries in chat.
- Shopify: Recommend products, answer order questions, and provide delivery updates.
- Collect leads: Capture user details as leads.
- Custom form: Collect information from users with a custom form.
- Cal: Let customers check availability and book meetings without leaving the chat.
- Calendly: Let customers check availability and book meetings without leaving the chat.
- Custom actions: Call your API, run client-side code, and optionally show an interactive widget.
- Suggested messages: Show suggested replies based on the conversation.
- Slack: Send notifications and updates to your Slack channels.
- Web search: Give your agent real-time web search to answer questions with live data.
- Custom button: Add buttons that trigger your own links and redirects.
Note that you can create more than one action of the same type.
Example: Escalations on your website and Escalations on Instagram, in case they need separate “when to use” rules or different data to collect from the user before opening the ticket.
Example: Escalations on your website and Escalations on Instagram, in case they need separate “when to use” rules or different data to collect from the user before opening the ticket.
