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Get quick answers to the most common questions about Chatbase. Can’t find what you’re looking for? Contact our support team for personalized assistance.

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Getting Started

Chatbase is a powerful AI platform that lets you create intelligent AI Agents trained on your specific data. Whether it’s your website content, documents, or custom text, Chatbase transforms your information into an intelligent assistant that can:
  • Handle customer support 24/7 with accurate, relevant responses
  • Capture and qualify leads through intelligent conversations
  • Provide instant answers to frequently asked questions
  • Integrate seamlessly into websites, apps, or messaging platforms
Think of it as creating your own custom ChatGPT, but trained specifically on your business information.
You can have a fully functional AI Agent live on your website in under 5 minutes!Our Quick Start guide walks you through each step.
Not at all! Chatbase is designed for non-technical users:✅ No coding required - Simple copy-paste embed codes
✅ Drag-and-drop training data upload
✅ Visual interface for all configurationsThat said, developers love our powerful API for custom integrations.

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Features & Capabilities

Chatbase supports 95+ languages with intelligent language detection:
  • Automatic detection: Your AI Agent will respond in the same language users ask questions in
  • Multi-language training: Train with content in one language, get responses in another
  • Popular languages include: English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Chinese, Japanese, Korean, Arabic, and many more
The AI automatically adapts to your users’ preferred language, making it perfect for global businesses.
You can train your AI Agent with various data sources:
  • Websites
  • Documents
  • Raw Text
  • Q&A
  • Notion Integration
Automatic crawling of your entire website
  • Paste any URL and we’ll crawl all linked pages
  • Perfect for businesses with existing websites
  • Automatically updates with new content

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Pricing & Credits

Message credits power your AI Agent conversations. Each response from your AI Agent consumes credits based on the AI model used:Credit consumption per response:
  • DeepSeek-R1: 2 credits ⚡ (Fast & efficient)
  • GPT-4 Turbo: 10 credits ⚖️ (Balanced performance)
  • GPT-4 & Claude 3 Opus: 20 credits 🏆 (Premium quality)
  • GPT-4.5: 30 credits 🚀 (Cutting-edge performance)
  • All other models: 1 credit 💰 (Most economical)
Message credits renew monthly on the 1st of each month, regardless of when you subscribed.Example: If you subscribe on March 15th, your credits will renew on April 1st.
When credits are exhausted, your AI Agent will display: “This AI Agent is currently unavailable. If you are the owner, please check your account.”You can monitor usage in your dashboard under Workspace → Usage.
Yes! You can change your plan anytime:

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Technical Questions

Your data security is our top priority:Storage & Security:
  • AWS servers with enterprise-grade security
  • Encrypted in transit and at rest
  • SOC 2 compliance
  • GDPR compliant data handling
Data Usage:
  • Your data is never used to train other models
  • Isolated per account - your data stays private
  • Delete anytime - full data portability
Read our full Privacy Policy for complete details.
When uploading training data, Chatbase automatically displays the character count.
Yes! Custom domains let you brand your AI Agent URLs:What it includes:
  • Custom embedding URLs (e.g., chat.yourcompany.com)
  • Branded sharing links for your AI Agent
  • Professional appearance for enterprise customers
check out our Custom Domains guide for more information.
You’ll need to configure DNS records to point your domain to Chatbase servers.
Absolutely! Chatbase offers multiple integration options:Direct Integrations:
  • Slack, WhatsApp, Messenger - Native messaging platform support
  • Stripe - Handle billing and payment customer support
  • Zapier, Make.com - Connect to 5,000+ apps
  • WordPress - E-commerce and CMS plugins
Developer Tools:
  • REST API - Build custom integrations
  • Webhooks - Real-time event notifications
  • JavaScript Embed - Advanced embed customization
Explore our Integrations section for setup guides.

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Troubleshooting

If your AI Agent isn’t performing as expected, try these steps:1. Review your training data:
  • Ensure content is clear and well-structured
  • Add more specific information about common topics
  • Remove outdated or irrelevant content
2. Test different questions:
  • Try variations of the same question
  • Check if the issue is with specific topics or general responses
3. Adjust settings:
  • Lower temperature for more consistent responses
  • Try a different AI model
  • Add custom instructions for behavior
4. Add more training data:
  • Include FAQs with question/answer pairs
  • Add examples of preferred responses
  • Cover more topics your users ask about
If your chat widget isn’t showing up, check these common issues:1. Verify the embed code:
  • Ensure you copied the complete script tag
  • Check that your AI Agent is enabled
  • Confirm the agent ID matches your AI Agent
2. Check website integration:
  • Script should be in <head> or before closing </body> tag
  • No JavaScript errors in browser console
  • Test on different browsers/devices
3. Cache issues:
  • Clear browser cache and refresh
  • Check if your website uses caching plugins
  • Try viewing in incognito/private mode
4. Content blockers:
  • Ad blockers may prevent the widget from loading
  • Test with ad blockers disabled
Need technical help? Our support team can help debug integration issues.

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