Frequently Asked Questions
Discover answers to common questions about Chatbase, the powerful AI chatbot platform designed for businesses.
Chatbase is an AI chatbot builder; it trains LLMs on your data and lets you add a chat widget to your website or chat with it through the API. Just upload a document or add a link to your website and get a chatbot that can answer any question about their content.
It allows you to build a custom GPT, embed it on your website, and let it handle customer support, lead generation, engaging with your users, and more.
Chatbase supports about 95 languages, and it will try to answer in the language of your question, even if the document is in a different language.
The sources are stored on secure AWS servers. For more information, please visit our privacy page.
You are seeing this message because you’ve consumed your message credits. You can check the usage page to track your credits consumption.
Message credits in Chatbase are used to track the usage of various AI models in interactions with your chatbot. Each message sent by the chatbot consumes a specific number of message credits, depending on the selected AI model.
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GPT-4 and Claude 3 Opus consume 20 message credits per response.
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GPT-4 Turbo consumes 10 message credits per response.
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All other models consume 1 message credit per response.
You can choose which package suits you depending on your business. Please check our pricing for more details.
Once you attach your document(s) for upload, chatbase will show you the character count of all the attached documents.
Your message credits are renewed at the start of every calendar month, regardless of when you subscribed. So if you subscribe on the 15th of March, your credits will be renewed on the 1st of April.
Yes, you can deploy your chatbot on your custom domain! This feature is included in the Unlimited plan, or you can purchase it as an add-on from the ‘Pricing Plans’ page. This allows you to customize your chatbot’s sharing and embedding URLs by adding your own domain.
We’re currently working on increasing the character limit, and it will be around 5 times the current one. Stay tuned!