Note: some conversations may not have the human takeover icon, that happens when you delete a page from the integrations dashboard, you would still have access to your conversations in the chat logs, but since the integration was deleted you will not have access to the takeover feature since this page’s integration was deleted. This will also happen if you delete a page and add it again, so be careful when deleting pages from the Instagram dashboard.
Note: if you deleted a chatbot it will be selected in the integration steps, don’t deselect any chatbot you want to stay connected to the instagram or facebook integrations on chatbase as deselecting the chatbot will result in disabling that chatbot for chatbase.Now this brings an end to the Messenger integration guide, for any further questions please do not hesitate to contact us.