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Overview

Chatbase provides a quick way to add an AI-powered agent to your Slack workspace. In a few minutes, you can make an agent available across your company’s Slack channels, where it understands natural language, answers common queries, resolves issues, and looks up information, giving you round-the-clock automated support inside Slack.

What you can do:

Give your whole workspace an AI teammate: mention it in any channel and it answers right there, in the thread, without anyone leaving Slack.
Attachments are supported, so your agent can process them and respond based on their content. See Attachments.
This page covers deploying your agent into Slack so people can talk to it. To have your agent notify a Slack channel when a customer mentions a topic, use the Slack notification action instead.

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Before you start

  • A Chatbase account with an agent, on a paid plan. If you haven’t built one yet, create a Chatbase account, subscribe to a plan, and follow Your first agent.
  • A Slack workspace you can install apps into.

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How to connect Slack

1

Open your Chatbase agent

Head to your dashboard and click the agent you wish to integrate with Slack.
2

Connect Slack

Click Integrations in the left sidebar, then click Connect under the Slack card. You’ll be asked to authorize Chatbase to access your Slack account and workspace.
Authorizing Chatbase to access your Slack workspace
Scroll down and click Allow.
Clicking Allow to grant Slack permissions
3

Open your Slack workspace

If all goes well, you’ll see a message saying Chatbase has been successfully added to your workspace.
Confirmation that Chatbase was added to the workspace
Click Open Slack to launch your workspace. You’ll be prompted to sign in, or to select from the workspaces you’re already signed into. Click Open beside the target workspace.
Selecting the target Slack workspace
4

Invite the agent to a channel

Open any channel in your workspace and type @chatbase followed by a question related to your agent’s purpose. Slack will prompt you to invite the agent to the channel.
Slack prompting you to invite the Chatbase agent to a channel
Click Invite Them. The agent is then available in that channel.
Type @chatbase followed by a question in the channel and confirm your agent responds.
The Chatbase agent answering a question in a Slack channel

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Settings

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Message appearance

Replies sent by your agent in Slack use the agent name and avatar configured in your Chat bubble settings. If a custom name and avatar are set there, those are reflected in Slack. If not, the defaults are used:
  • Name: Chatbase
  • Avatar: Chatbase logo
To change how your agent appears in Slack, update the profile picture and display name inside the widget’s settings in your Chatbase dashboard.
Updating the agent's display name and avatar in widget settings
If the agent is mentioned inside a thread, it replies within that same thread rather than the main channel. Each Slack thread is treated as a separate conversation, so the agent maintains accurate context within each discussion.

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Ignore bot messages

Under Channels → Slack → Manage → Extra Settings, tick Ignore bots and click Save. When enabled, your agent ignores messages sent by other Slack bots and only responds to human users. This is useful if your workspace contains automation bots or AI agents that post messages, since it prevents bot-to-bot loops and infinite conversations.

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Backstage

Slack is one of the ways you can interact with Backstage, Chatbase’s AI assistant for managing your agent. See the Backstage documentation to learn more.

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Next steps

Slack notification action

Have your agent post to a Slack channel when a customer mentions a topic you care about.

Backstage

Manage your agent conversationally, from Slack.