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Overview

Connect Linear to turn Helpdesk tickets into Linear issues. When a ticket needs work from another team, such as a bug report or a feature request, the AI drafts the issue from the ticket for you, so your team doesn’t have to rewrite it by hand.

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Before you start

  • A Chatbase AI agent with the Helpdesk
  • A Linear workspace you can grant access to

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Connect Linear

1

Open Integrations

Go to your Chatbase dashboard and select your AI agent. Click Integrations in the sidebar.
2

Grant access to Linear

Click Connect on the Linear card, then grant Chatbase access to your Linear workspace.
Once connected, the button on the Linear card changes to Draft settings. Open a ticket in the Helpdesk and find the Linear issues section in the ticket’s Details panel.
Linear issues section in the ticket details panel, with Create issue and Link issue buttons
  • Create issue: The AI drafts a new Linear issue from the ticket, following your draft settings.
  • Link issue: Link the ticket to an issue that already exists in Linear.
Linked issues are listed in the section. If none are linked yet, it shows No linked issues.

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Draft settings

Draft settings control how the AI writes a Linear issue from a ticket. Click Draft settings on the Linear card to change them.
  • Language: The language the issue is written in.
  • Writing instructions: How the AI should write the issue description, up to 4,000 characters. Click Reset to default to go back to the default instructions.
By default, the description is written in Markdown with these sections: Click Save to apply your changes.

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Disconnect Linear

To disconnect, click the ••• menu on the Linear card.