Training
AI agent trained on your policies, answering in your brand voice.
Resolve card, fraud, and account issues on script
From lost cards and disputed transactions to identity checks, payments and account changes, our AI agents answer across chat, email and voice, inside the guardrails you set, with every answer traceable.
I’ve lost my debit card. Can you freeze it?
Frozen just now, so nothing new can be charged to it. I’ve ordered a replacement to the address on your file. Want a text when it ships?
AI Agent
Ask a question...
Trusted by over 10000+ businesses
4.8
Better access, smaller call center
01
Clear the queue that never clears
Card issues, transaction queries, payment failures, and account changes resolved fully at actual volume.
02
Never give an answer you’d have to retract
The agent answers from your policies within set limits, avoiding improvisation on fees, eligibility, or advice.
03
Turn service moments into the next product
Spot when a customer has outgrown their account or needs something you offer, then pass the opportunity to your team.
Trained on your policies, terms and regulations, not generic financial content
Your agent learns your fee schedule, your dispute process and your eligibility rules, then handles the conversations where a wrong answer is expensive.
Freeze a card, order replacement, explain fees, update details, or close an account for verified holders only.
AI Agent
Everything you need to
build, deploy and improve it
Channels
One agent covers chat, email, voice, WhatsApp and Slack.
Procedures
Procedures written in plain language, so a dispute follows the same path every time.
Widgets
Widgets reply with transactions, card controls and statuses, not just text.
Helpdesk
Keep the Zendesk or Intercom you already run, or switch to the helpdesk built into Chatbase.
Multi-lingual
Detects the language each customer writes in and replies in the same one, on every channel.
Plugs into the stack you already sell on
Native Shopify and Stripe integrations, plus your help desk, WhatsApp, and email, with REST APIs and webhooks for anything custom.
Verified results
Three published customer stories, with the figure each one reports.
- 2.2xlift in merchant closed-won rate
“Chatbase has brought us a whole new layer of organic lead acquisition. It works around the clock, qualifies merchants before a human ever gets involved, and has genuinely changed how we think about scaling merchant growth.”Maria Fernanda Castro, Merchant Operations Sr. Specialist
- 800,000+citizen questions answered
“The FURS chatbot can identify the taxpayer’s life or business event and adapt the information so it is comprehensive, complete, professional, and delivered in language that people who are not tax experts can understand.”Miha Piber, Call Center Manager at FURS
- 48 hoursto integrate Chatbase
“Integration with our main AI tools was a big reason why we chose Chatbase, plus ease of integration. Much faster and easier than anticipated.”Jeff Leitman, CEO, Rocksteady Corp
Over 800k live agents across the world
Trusted by over 10,000 brands.
Read customer story“Figuring out what to automate and what needs a human — Chatbase has been a great partner.”
Read customer story“A genuinely capable clinical tool, deployed without an engineering team.”
Read customer story“Chatbase really enables us to control AI without letting AI control us.”
4.8
Chatbase is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Frequently asked questions
Built for your industry
Retail & E-commerceShoppers want sizing, shipping, and returns answered instantly. AI agents trained on your catalog and policies keep them moving to checkout.
Retail & E-commerce
Shoppers want sizing, shipping, and returns answered instantly. AI agents trained on your catalog and policies keep them moving to checkout.Technology
Your users want help inside the product, not a ticket queue. Embed an identity-verified AI agent in your app, docs, and Slack.Travel & Hospitality
Guests ask about availability, rates, and check-in at every hour. AI agents answer across chat, email, and voice, connected to your PMS and booking engine.Financial Services
Lost cards, disputed charges, and account changes cannot wait on hold. AI agents resolve them across every channel, inside the guardrails you set.The world’s best customer experiences run on Chatbase
Join thousands of teams using Chatbase to build AI agents that deliver exceptional support at scale — across chat, email, and voice.