Seamlesshandoffs, withfull context
Hand off to a human without missing a beat. Create a ticket for async follow-up, or pull a human agent into the live chat with the full conversation in hand.
Trusted by over 10000+ businesses
Two ways to hand-off
Open a ticket for a follow-up, or route to a human without dropping the customer using the live chat action.
Async ticket creation
The AI agent creates a ticket in your helpdesk with the full conversation attached, and a teammate follows up with the customer.
Create agentOpens a ticket so a human can follow up by email — the AI keeps chatting, no one waits.
Everything the human side needs
Omnichannel
Website, email, WhatsApp, Messenger, Instagram, and more in one inbox.
Custom statuses
Set ticket statuses to fit your team's workflow.
Reporting
Track tickets, response times, and filter by human agent.
AI assist
Draft, rewrite, summarize, and translate replies for the human.
Helpdesk inbox
Statuses, assignment, notes, mentions, full history.
Custom views
Filter views by channel, assignee, status, or team. Personal or shared views.
Routing & assignment
Auto-assign tickets to the correct team and human agent.
Manual takeover
Step into any live conversation. AI pauses on click.
Allow AI replies
Toggle the AI back on immediately when the human is done.
Bring your own helpdesk
Use Chatbase's built-in helpdesk, or keep the one you already have. Either way, the AI works on top of it. Native integrations with Zendesk, Salesforce, Freshdesk, Intercom, Zoho Desk, HubSpot, Help Scout, Gorgias, and more connect in a few clicks.
Zendesk
Escalate to Zendesk tickets, draft response suggestions, or auto-reply — keeping your helpdesk and AI agent in sync.
Salesforce
Escalate to Salesforce cases, draft agent suggestions, auto-reply to cases, or enable live chat from one connection.
Intercom
Route conversations to your Intercom helpdesk when your agent needs to escalate, with full context attached.
Hubspot
Route conversations to HubSpot tickets when your agent escalates, with full conversation history for your team.
Zoho desk
Escalate conversations to Zoho Desk tickets automatically so your support team picks up with full context.
Freshdesk
Hand off conversations to Freshdesk tickets seamlessly when your agent needs a human to step in.
Help Scout
Hand off conversations to Help Scout when your agent needs a human, with full context so your team picks up seamlessly.
Gorgias
Route ecommerce conversations to Gorgias tickets automatically, keeping customer, order, and support context in sync.
Trusted by over 10,000 brands.
Read customer story“Figuring out what to automate and what needs a human — Chatbase has been a great partner.”
Read customer story“A genuinely capable clinical tool, deployed without an engineering team.”
Read customer story“Chatbase really enables us to control AI without letting AI control us.”
Chatbase is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Frequently asked questions
The world’s best customer experiences run on Chatbase
Join thousands of teams using Chatbase to build AI agents that deliver exceptional support at scale — across chat, email, and voice.