Onstage it serves your customers,
Backstage it works for you
The same agent, turned around. A data analyst that already knows your business and every conversation it had, and an agent builder that writes the fix. You approve what ships.
Sales agent
Good evening, John
This week your AI agent handled 1,247 conversations, with automation up 4.2%↑. The biggest theme was pricing and billing questions, followed by account setup. Escalations rose slightly, driven by API integration errors that may benefit from an updated help article.
Add an action to automate issuing refund credits to users.
Resolution rate by ~15%Trusted by over 10000+ businesses
It knows your business, and your customers too
It already knows your products, policies and connected systems, because it is your agent. And it's talked to your customers all day, unlike any analytics tool.
Your context, already loaded
Your sources, your procedures, your connected systems. Nobody explaining what your product is or how your refund policy works before you can ask.
Nothing to set up
Every conversation it handled, across every channel. Not a sample someone exported, not the twenty tickets that got reviewed this week.
It runs on your setup
Put the two together and you get more than a report: what customers keep asking, and which instruction, source or step would answer them.
Ask it anything about your customers
Not a dashboard with answers someone else chose for you. Ask the question you actually have, in plain English, and get it answered from every conversation.
Ask in plain English
"What are people asking about most this week?" "Why did refund requests double?" "What do customers say right before they cancel?" Ask it the way you'd ask a colleague.
Patterns across everything, not a sample
It reads all of it. Themes across thousands of conversations, grouped so you can see them, rather than whatever surfaced in the last twenty tickets someone happened to review.
What's changing
New questions appearing, old ones fading, complaints rising in one region or on one product. The shift you'd otherwise notice a month late.
Trace it back
Every answer links to the conversations behind it. Read the actual exchanges rather than trusting a number.
Beyond support
Most of what customers tell you isn't a support issue, it's product feedback nobody transcribed. Backstage surfaces it for the rest of the team.
Everything your agent can do, out of the box
How can I capture more leads?
Got it, I drafted a procedure to help with this.
Drafts the procedure
It saw how your team handled the hard cases, and turns them into a procedure your agent follows next time.
Suggested change
Tighten the refund rule so the agent checks the order date before offering a replacement.
Affects
Review before it ships
See exactly what would change, what it affects and why, in plain English rather than a diff.
Finds knowledge gaps
The questions your sources don't answer, listed with a draft of the missing content.
Proposes the change
Not "resolution is down four points," but the exact instruction to tighten.
Tested before suggested
Every change runs against your saved scenarios, so it arrives with evidence.
Approve, edit, reject
Take it as written, change it first, or turn it down. Rejecting one tells it something too.
Full history
What changed, when, who approved it, and what happened afterwards.
Roll it back
If a change didn't do what you hoped, undo it and put the previous version back.
Works with the tools you already use
Enhance Chatbase by simplifying workflows and linking your preferred apps, with fresh integrations added regularly.
Trusted by over 10,000 brands.
Read customer story“Figuring out what to automate and what needs a human — Chatbase has been a great partner.”
Read customer story“A genuinely capable clinical tool, deployed without an engineering team.”
Read customer story“Chatbase really enables us to control AI without letting AI control us.”
Chatbase is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Frequently asked questions
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One agent across the whole platform. The same knowledge, the same brand voice, wherever the conversation goes.
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