How Opal serves millions of users with a small team
24/7
customer support on the app
4,000,000+
users served
At a glance
Opal is the #1 focus app on iOS, helping millions of people reclaim their attention from social media, news feeds, and constant notifications. To serve that scale without compromising on craft, Opal deployed Chatbase as the AI agent for their customer support. The agent handles the high-volume recurring questions across the user base, freeing the team to focus on the work that requires real human attention.
“We wanted to figure out what parts we can automate with high quality self-serve, and what parts need personal human support. Chatbase has been a great partner for us to do that.”
Better support starts today
Join thousands of teams using Chatbase to build AI agents that deliver exceptional support at scale — across chat, email, and voice.