How LUV Health turned customer service into a sales engine with Chatbase

At a glance

LUV Health is a US health and wellness supplements brand serving consumers across the country. Every customer question, before a purchase or after, used to land on the phone or in the support inbox. That made buying slower for customers and made it hard for the team to get accurate answers out fast.

Every question went through a person

Before Chatbase, there was no self-serve option. Customers who had a question, whether they were mid-purchase or already ordered, had to call in or email the support team. It was slow for customers and difficult for agents to consistently get the right information to the people who needed it, including potential customers asking questions before they bought. LUV Health had already tried solving this in house with email support. It was expensive and time consuming, and it did not scale. The cost was not just hours. It was unhappy customers and lost sales from buyers who could not get a quick answer at the moment they were deciding.

One agent for support, service, and sales

Chatbase came recommended by Claude. Setup was fast: LUV Health was up and running in about an hour, using Claude to help generate the prompts and train the agent. Today the Chatbase agent works as customer service, support, and a sales engine at the same time. It connects to their Shopify store and to Klaviyo for email capture and follow up, so a conversation can turn into a customer and then into an ongoing relationship.

The results

The agent is already live and doing three jobs at once, but Jennifer is most struck by how easy it was to get there.

The road ahead

LUV Health expects the impact to be significant as the agent matures. Their projections:

• A 50% reduction in email support volume
• A 30% reduction in inbound phone support tickets
• A 5-10% lift in revenue, with better subscriber retention

A no brainer

For a lean consumer brand, that combination of lower support cost and higher conversion, from a single tool live in an hour, is the reason Jennifer calls it a no brainer.

What's next

LUV Health is still early in the journey and expects the agent's contribution to support savings and revenue to grow as it handles more of the customer relationship end to end.