How KOMTRIGON powers AI assistants for Haus & Grund organizations across Germany with Chatbase
500,000+
landlords and property owners on KOMTRIGON's platforms
Seconds
response time, down from hours or days
3
platform types running on Chatbase: websites, service portals, and e-commerce
The technology partner behind one of Germany's largest property owner associations
Haus & Grund has been representing private property owners in Germany for over 100 years. Today it is one of the country's largest membership associations, with 957,000 members, 840 local associations, and 21 state associations. KOMTRIGON is the digital agency and technology provider behind many of these organizations' digital offerings. It builds and runs their websites, e-commerce platforms, digital products, and AI-powered services, and it handles the technology, hosting, automation, and ongoing development. Through KOMTRIGON's platforms, more than 500,000 landlords and property owners access rental agreements, utility cost statements, legal forms, memberships, and digital services. So when members started expecting instant digital answers, meeting that expectation fell to KOMTRIGON across the whole network.
“Chatbase enabled us to deploy AI-powered support across a nationwide network of digital platforms serving more than 500,000 landlords and property owners.”
The same questions, repeated across every platform
Before Chatbase, recurring questions about rental agreements, utility cost statements, memberships, forms, and services came in by phone and email. Staff answered them one by one, which caused delays and tied up the team. Outside business hours, many inquiries went unanswered. KOMTRIGON tested traditional chatbots and rule-based systems. They were too rigid, needed significant maintenance, and struggled with complex questions. For an agency operating many platforms, a tool that needs constant upkeep on each one was not an option.
“Employees spent valuable time answering repetitive questions instead of focusing on more complex tasks. In addition, many inquiries remained unanswered outside business hours.”
One foundation for AI assistants across the network
KOMTRIGON chose Chatbase for four reasons: high answer quality, easy maintenance, fast implementation, and the ability to plug in its own knowledge sources. The first assistants were running within hours, and production deployment took a few days, with no large development project required. Because each association's content already existed, building the knowledge bases was fast. Chatbase is now the foundation KOMTRIGON builds on across its Haus & Grund platforms.
- AI assistants across multiple Haus & Grund websites, service portals, and e-commerce platforms
- Instant answers on rental agreements, utility cost statements, memberships, landlord services, and forms
- Website navigation and product discovery for landlords and property owners
- Knowledge bases built from website content, product information, forms, service descriptions, FAQs, and association-specific documents
“Today, we use Chatbase as the foundation for AI assistants across multiple Haus & Grund websites, service portals, and e-commerce platforms.”
Better service for members, and a stronger offer for partners
Members get useful answers instantly, at any time of day, and their questions go well beyond the basics. The assistants handle that depth, while staff stay available for members who need personal support. For KOMTRIGON, AI-powered support has also become an important differentiator when attracting new customers and partners.
“What surprised us most was how quickly users embraced the assistants. Many users ask far more complex questions than we initially expected, yet the assistants consistently provide useful and relevant answers.”
Next: connecting the assistants to Zendesk
Over the coming months, KOMTRIGON plans to integrate its existing Zendesk environment with Chatbase, in coordination with its business partners. The goal is to streamline support workflows and link knowledge management directly to the conversations members are already having with the assistants.
“Over the coming months, and in coordination with our business partners, we plan to integrate our existing Zendesk environment with Chatbase to further streamline support workflows and connect knowledge management more closely with AI-powered customer interactions.”
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