Changelog

You can now connect Chatbase directly to Claude or ChatGPT and manage your agents using plain English. No copying API keys, no engineering help needed.

With MCP, you can ask Claude or ChatGPT to:

• Analyze customer conversations: “What did customers ask about most this week?”
• Update your agent: “Add our new refund policy to the support agent.”
• Check support tickets: “Show me every ticket still waiting on a reply.”
• Create agents: “Spin up an agent trained on our help center.”

How to connect

1. In Claude or ChatGPT, add Chatbase as a connector using https://mcp.chatbase.co/api/mcp

2. Sign in with your normal Chatbase login

3. Choose what the agent is allowed to do

You’re always in control of what the connection can access. Permissions can never exceed your own Chatbase role; deleting and exporting are disabled by default, and access expires after 90 days. You can disconnect at any time from Settings → General → Connected apps.

Full guide: https://www.chatbase.co/docs/developer-guides/mcp

Your AI agent can now handle more of the Shopify order journey directly from customer conversations, from finding the right product to creating orders, managing exchanges, and replacing damaged or missing items.

Create Shopify orders from conversations

Agents can now create orders directly from WhatsApp, Instagram, Facebook Messenger, the Chat Bubble, and Help Page. Customers can complete their order through a payment link, cash on delivery, or for free when allowed by the procedures you define.

Automate exchanges with human approval

Your agent can prepare an exchange, including what needs to be returned and the replacement item. Your team can approve or reject the exchange with one click from the Chatbase Helpdesk, and approved exchanges are pushed directly to Shopify.

Search for products using images

Customers can upload an image of a product they’re looking for, and your agent can find matching or relevant products from your Shopify store, even when the product name isn’t visible.

Handle damaged or missing items

Agents can tag past orders and create free replacement orders for damaged or missing items when appropriate, based on your procedures.

Together, these updates let your AI agent handle more e-commerce requests from start to finish while keeping your team in control where human approval is needed.

Finding the right conversations in your logs is now easier.

You can now search within conversation text to quickly find conversations containing specific words or phrases, and filter conversations by action to see where specific actions were triggered.

You can now control which agents each workspace member can access.

With agent-level permissions, you can invite team members, support associates, clients, or viewers to your workspace and give them access only to the specific agents they need.

This is especially useful for agencies and teams managing multiple agents in the same workspace. Each member can work with their assigned agents without having access to every agent in the workspace.

Go to your workspace settings to invite members and manage their agent access.

You can now control the percentage of website visitors who see your AI agent, making it easier to gradually roll it out to your audience.

For example set it to 10% to show your agent to only 10% of visitors while the remaining 90% continue without it. This lets you test your agent with a smaller audience, monitor how it performs, and gradually increase exposure before making it available to everyone.

A/B testing is available for both Chat Bubble and Center Stage.

To get started, go to Display → A/B testing, enable Show to a percentage of visitors, and choose your desired percentage.