Changelog

Manage your AI agents with the API

You can now create, configure, train, clone, and delete Chatbase agents entirely through the API.

Whether you're creating agents for customers, managing them at scale, or building Chatbase into your own workflows, you no longer need to rely on the dashboard.

What's new

• Create agents automatically. Create new agents through the API, add your own sources, or let Chatbase crawl a website URL and train the agent automatically.
• Read agent details. List all your agents or retrieve the complete configuration for a specific agent.
• Update agent settings. Modify only the settings you need, including AI model, instructions, temperature, widget messages, domains, rate limits, email notifications, and voice configuration.
• Customize your agent's appearance. Configure your agent's appearance, including theme, colors, copy, and which controls are visible.
• Train on demand. Trigger a new training run and track its progress programmatically.
• Control auto-retraining. Enable or disable the automatic 7-day retraining cycle through the API.
• Clone agents. Create a complete copy of an existing agent, including all of its sources.
• Delete agents. Remove an agent along with its sources and connected integrations.

Read the full details in our API docs

You can now connect your existing phone numbers to your Chatbase AI voice agent using SIP (Session Initiation Protocol) trunk.

If you already have numbers with a SIP provider, PBX, or GSM gateway, add the number under Deploy → Phone and point your trunk at the SIP URI Chatbase generates. Incoming calls will be answered by your AI agent using its configured voice, personality, and knowledge.

This makes it easy to use Chatbase with your existing telephony infrastructure, integrate with call centers, and keep your existing phone numbers.

Following up with new leads just got faster. You can now receive an email notification every time your agent collects a lead using the Collect Leads action, so you’re notified immediately instead of waiting for the daily summary.

We’ve also improved the Collect Leads action itself. Your agent can now collect lead information naturally throughout the conversation, and you can add extra fields to collect exactly the information you need.

We’ve added GPT-5.6 Luna and GPT-5.6 Terra to Chatbase, giving you access to the latest available models with even more flexibility when choosing the right model for your agent.

• GPT-5.6 Luna is optimized for speed and efficiency, making it a great choice for high-volume support while keeping costs low.
• GPT-5.6 Terra delivers stronger reasoning and more reliable instruction following, making it ideal for handling complex customer support conversations.

Get a clear overview of your support team’s performance with the new Helpdesk Analytics dashboard.

Track key Helpdesk metrics, including:

• Tickets created
• Solved and unsolved tickets
• Median first response time
• Median response time
• Median time to close

You can also filter your analytics by assignee to better understand individual performance and identity trends across your support team.