Changelog
Widgets let your AI agent respond with rich, visual interfaces right in the chat.
They allow agents to show structured data as interactive UI instead of long text responses. Widgets can also trigger actions directly from the conversation, making it possible for users to complete tasks without leaving the chat.
Use Widgets to display and interact with:
- Order summaries
- Flight details
- Weather forecasts
- Product cards
- Booking confirmations
- Any custom structured interface
They are fully customizable and built to work naturally with your Chatbase agents
Learn more in the docs:
The Chatbase Help Desk is a centralized workspace where your team can manage every customer conversation that requires human involvement. It unifies tickets from all channels into a single dashboard, ensuring nothing goes unresolved.
Each inquiry becomes a ticket that can be assigned and tracked from open to resolution, giving teams full visibility into status and ownership.
As AI agents handle more of the front line, the Help Desk acts as the control center for human oversight. AI drafts responses and suggests resolutions, while human agents review, approve or take over when needed.
With everything in one place, teams can resolve issues faster, reduce tool switching, and deliver a better customer experience.
Claude Opus 4.7 is now available as a new model for your Chatbase agents.
We’ve added GPT-5.5 to the list of available models on Chatbase, giving you more flexibility to choose the right model for your specific use case.
Described by OpenAI as their smartest and most intuitive model yet, GPT-5.5 brings improved performance and efficiency that you can apply directly to your Chatbase agents.
Chatbase Voice is now available, enabling your AI agents to handle customer interactions over the phone.
With this update, the same agent you deploy on your website, email or messaging channels can now answer calls, speak with customers in real time, and resolve requests through voice.
Key capabilities
- Inbound call handling - your AI agent can answer customer calls instantly
- Natural voice conversations - communicate clearly with human-like responses
- Unified agent across channels - use the same agent for chat, email, messaging and voice
- Faster resolutions - handle requests without wait times or queues
Why it matters:
Voice remains one of the most important support channels, especially for complex issues. By adding voice to your existing Chatbase agent, you can provide immediate assistance without relaying on traditional call center availability.
This helps reduce wait times, improve customer satisfaction and ensure that your support is always accessible.
Learn more:
- Voice and setup configuration: https://www.chatbase.co/docs/user-guides/chatbot/settings#voice
• Phone integration with Twilio: https://www.chatbase.co/docs/user-guides/integrations/twilio#twilio-phone