Changelog

We’re thrilled to introduce our new enhanced analytics dashboard! Now, your chatbot will provide deeper insights into your customers' conversations by automatically tracking and categorizing sentiments and topics over time.

Here’s what you can do with the new analytics dashboard:

• Sentiment analysis: Identify positive, negative, and neutral drives from your customers' conversations with your chatbots. Use this to identify what customers love, pinpoint areas needing improvement, and understand the general sentiment about your business.

• Track Conversations by Topics: Automatically discover key topics and keywords that your users are most interested in during conversations. Use this to easily keep track of important conversations about your product and business. You can also freeze topic discovery to stop additional topic discovery.

You can find the new analytics features in the Analytics section of your Chatbase dashboard.

We’re excited to introduce a new feature designed to ensure you never run out of message credits: Auto-Recharge Credits.

What is Auto-Recharge?

Auto-Recharge Credits is a convenient feature that automatically adds additional credits to your account whenever your balance falls below a threshold that you set. This way, you can ensure uninterrupted service without the need to manually top up your credits.

Key Benefits:

• Seamless Continuity: Never worry about running out of credits. Auto-Recharge ensures that your chatbot remains active and responsive, even when your credit balance gets low.
• Customizable Threshold: You decide the credit level at which the auto-recharge kicks in, giving you control over your credit management.
• Automatic Charging: As soon as the additional credits are added to your account, your payment method is automatically charged, making the process entirely hassle-free.

How is Auto-Recharge Different from Subscription Credits?

Subscription credits renew at the beginning of each calendar month, and any unused credits do not carry over. Auto-recharge credits are added when your available credits fall below the threshold you set. These auto-recharge credits do not expire and are always available.

Getting Started:

To activate Auto-Recharge Credits, simply go to Settings > Billing in your Chatbase dashboard and set your preferred threshold. Let Auto-Recharge handle the rest, ensuring your chatbot’s performance remains uninterrupted.

We’re back with exciting updates to the AI Playground in Chatbase. We have added Compare Mode which allows you to create multiple instances of your chatbot, each powered by different AI models, in a dedicated test environment.

This powerful feature helps you compare the performance of various models, temperatures, and instructions to determine which configuration best suits your specific use case before deploying your chatbot.

Here's what you get with the improved AI Playground:

• Multiple Chatbot Instances
  You can now set up several versions of your chatbot, each using a different AI model and configuration, and run them side by side in the AI Playground.
• Performance Comparison
  Easily compare how different models respond to the same queries, allowing you to see which model delivers the best results for your needs.
• Informed Decision-Making
  With the ability to test and analyze various models, you can confidently choose the most effective AI model before going live.

Getting Started:

To explore the new AI Playground, navigate to Dashboard > [Your Chatbot] > Playground in your Chatbase account. Start testing different models today and optimize your chatbot’s performance with confidence!

We look forward to your feedback on these exciting updates.

We are excited to announce that Chatbase now supports the latest AI models from Anthropic and Google! Alongside our existing GPT models, you can now access the following new models:

• Claude 3 Haiku
• Claude 3.5 Sonnet
• Claude 3 Opus
• Gemini 1.5 Pro
• Gemini 1.5 Flash

These models are optimized for different use cases, giving you the flexibility to choose the best model for your specific needs. Whether you require creativity, speed, or nuanced understanding, there’s a model to match your requirements.

Getting Started:

You can start using these new models by navigating to the Settings > AI section of your Chatbase dashboard. Simply select the model that best suits your needs and start experiencing the enhanced capabilities right away!

As always, we’re eager to hear your feedback and see how these new models help you achieve your goals.

We’re excited to announce our new Instagram Integration! Now, you can connect your chatbot directly to your Instagram account, making it easier to stay in touch with your customers on Instagram.

Key benefits of the new integration:

• Quick and Easy Replies: Keep the conversation going on Instagram. Your chatbot can quickly answer customer questions, making your interactions smooth and fast.
• Consistent Responses: Make sure your chatbot gives accurate answers based on your brand’s data, so every reply matches your brand’s voice and values.

You can find the new Instagram Integration in the Connect -> Integrations section of your Chatbase dashboard.