Training
AI agent trained on your tariffs, coverage and terms, answering in your brand voice.
Answer every subscriber, and keep more of them
From billing disputes and plan changes to SIM activation, roaming and connection problems, our AI agents resolve subscriber issues across chat, email and voice, connected to your BSS, OSS and CRM.
Why is my bill higher than last month?
Your plan charge is unchanged. The difference is a one-off out-of-bundle charge and a part-month fee from the upgrade on the 6th. I can break the line items down or set up a payment arrangement.
AI Agent
Ask a question...
Trusted by over 10000+ businesses
4.8
From first bill question to the renewal
01
Clear the highest-volume queue there is
Billing questions, plan changes and connection problems resolved in seconds, at the volume telecom actually generates.
02
Fix it before it needs an engineer
Guided troubleshooting that resolves the fault on the call, so fewer problems end in a technician visit that costs more than the subscription.
03
Turn the cancellation call into a conversation
Catch the reason someone wants to leave, answer it honestly, and make the offer that keeps them, instead of processing the churn.
Trained on your tariffs, coverage and terms, not generic telecom content
Your agent learns your plans, your billing rules and your troubleshooting steps, then handles the volume that no contact center is ever staffed for.
Break down a bill line by line, explain why it changed, take a payment or set up an arrangement, so a confusing charge doesn’t become a complaint or a cancellation.
AI Agent
Everything you need to
build, deploy and improve it
Channels
One agent covers chat, email, voice, WhatsApp, Instagram and Slack.
Procedures
Procedures written in plain language, so a cancellation follows the same path every time.
Widgets
Widgets that reply with bills, plans and diagnostics, not just text.
Helpdesk
Keep the Zendesk or Intercom you already run, or switch to the helpdesk built into Chatbase.
Multi-lingual
Detects the language each customer writes in and replies in the same one, on every channel.
Plugs into the stack you already sell on
Native Shopify and Stripe integrations, plus your help desk, WhatsApp, and email, with REST APIs and webhooks for anything custom.
The most trusted AI agent for customer experience
Modern teams run on Chatbase. See for yourself
- 80%of queries resolved without a human
“We went from agents waiting in a human support queue to getting instant answers on WhatsApp.”LT Jacquin, Group Head of J Force
- 4M+users supported with a small team
“Chatbase has been a great partner for us to figure out what parts we can automate with high quality self-serve, and what parts need personal human support.”Kenneth Schlenker, CEO
- 24/7support for all users
“The chatbots are user-friendly, easy to customize, and have been effectively serving our customers for nearly two years.”Ann Donie, Product Owner at Sage
Over 800k live agents across the world
Trusted by over 10,000 brands.
Read customer story“Figuring out what to automate and what needs a human — Chatbase has been a great partner.”
Read customer story“A genuinely capable clinical tool, deployed without an engineering team.”
Read customer story“Chatbase really enables us to control AI without letting AI control us.”
4.8
Chatbase is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Frequently asked questions
Built for your industry
Retail & E-commerceShoppers want sizing, shipping, and returns answered instantly. AI agents trained on your catalog and policies keep them moving to checkout.
Retail & E-commerce
Shoppers want sizing, shipping, and returns answered instantly. AI agents trained on your catalog and policies keep them moving to checkout.Technology
Your users want help inside the product, not a ticket queue. Embed an identity-verified AI agent in your app, docs, and Slack.Travel & Hospitality
Guests ask about availability, rates, and check-in at every hour. AI agents answer across chat, email, and voice, connected to your PMS and booking engine.Financial Services
Lost cards, disputed charges, and account changes cannot wait on hold. AI agents resolve them across every channel, inside the guardrails you set.The world’s best customer experiences run on Chatbase
Join thousands of teams using Chatbase to build AI agents that deliver exceptional support at scale — across chat, email, and voice.