Training
AI agent trained on your rates and policies, reading live availability from your booking systems.
Win bookings and answer guests around the clock
From availability and rates to check-in, loyalty and late checkout, our AI agents answer every guest across chat, email and voice, connected to your PMS, booking engine and channel manager.
Any sea-view rooms for the 12th to the 15th?
Two left: Deluxe Sea View at $268/night and the Junior Suite at $340. Both include breakfast and free cancellation until the 10th.
AI Agent
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Trusted by over 10000+ businesses
4.8
Trained on your rates, policies and loyalty tiers, not generic templates
Your agent uses live rates, availability, policies and property details to handle booking conversations 24/7.
Quote the real rate for the real dates, explain what's included, hold the room and take the booking, so an inquiry converts on your site instead of leaking to an OTA.
AI Agent
Two-night double stay
Room
$158.00
City tax
$20.00
Total
$178.00
From first inquiry to next booking
01
Win more direct bookings
Answer the availability, rate and policy questions that decide whether a guest books with you or through an OTA.
02
Answer guests at any hour
Late arrivals, on-property requests and changes handled the moment they happen, not when the front desk is next free.
03
Turn a stay into the next stay
Complaints, refunds and loyalty questions handled as retention conversations, not tickets to be processed.
Everything you need to
build, deploy and improve it
Channels
One agent covers chat, email, voice, WhatsApp, Instagram and Slack.
Procedures
Procedures written in plain language, so a cancellation follows the same path every time.
Widgets
Widgets that reply with rooms, rates and reservations, not just text.
Helpdesk
Keep the Zendesk or Intercom you already run, or switch to the helpdesk built into Chatbase.
Multi-lingual
Detects the language each customer writes in and replies in the same one, on every channel.
The same customer with two very different experiences
What it’s like to be on the other end of each one.
Legacy chatbots & ticket queues
Decision trees, macros, contact forms
- Scripted and impersonal
- Feels like deflection
- Nobody answers when the bot fails
- Frustrating, so customers walk away
14%Resolution rate
12+ hrsFirst response
Chatbase AI agents
An AI agent, working as your brand
- A white-glove experience for every customer
- Actually helpful, tailored to them
- Answers in seconds, resolves end to end
- Makes customers feel taken care of
70%+Resolution rate
<10 secFirst response
Plugs into the stack you already sell on
Native Shopify and Stripe integrations, plus your help desk, WhatsApp, and email, with REST APIs and webhooks for anything custom.
Verified results
Three published customer stories, with the figure each one reports.
- 10k+total conversations handled
“Kim supersedes the need for a search bar. Now people just ask her where to locate things on the site.”Jon Ward, Digital Experience Manager
- 830traveler conversations in 4 months
“Chatbase helped us turn static regional tourism content into a multilingual AI guide that travelers can actually talk to.”Hideyuki Ito, Business Development / Inbound Tourism & AI Solutions
- 80%resolved without a human
“The setup is easy, the adoption hurdle is lower than you fear, and the time your team gets back is immediate.”LT Jacquin, Group Head of J Force
Over 800k live agents across the world
Trusted by over 10,000 brands.
Read customer story“Figuring out what to automate and what needs a human — Chatbase has been a great partner.”
Read customer story“A genuinely capable clinical tool, deployed without an engineering team.”
Read customer story“Chatbase really enables us to control AI without letting AI control us.”
4.8
Chatbase is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Frequently asked questions
Built for your industry
Retail & E-commerceShoppers want sizing, shipping, and returns answered instantly. AI agents trained on your catalog and policies keep them moving to checkout.
Retail & E-commerce
Shoppers want sizing, shipping, and returns answered instantly. AI agents trained on your catalog and policies keep them moving to checkout.Technology
Your users want help inside the product, not a ticket queue. Embed an identity-verified AI agent in your app, docs, and Slack.Travel & Hospitality
Guests ask about availability, rates, and check-in at every hour. AI agents answer across chat, email, and voice, connected to your PMS and booking engine.Financial Services
Lost cards, disputed charges, and account changes cannot wait on hold. AI agents resolve them across every channel, inside the guardrails you set.The world’s best customer experiences run on Chatbase
Join thousands of teams using Chatbase to build AI agents that deliver exceptional support at scale — across chat, email, and voice.