Training
AI agent trained on your catalog, policies and shipping matrix, answering in your brand voice.
Support your customers and grow your revenue
From product recommendations to order support and returns, our AI agents deliver instant, on-brand answers across chat, email and voice, driving higher LTV without adding headcount.
I'm 178cm, usually a M. Will the Lyon Trench fit? And how long does shipping take to Berlin?
For 178cm you'll want size M. The Lyon Trench runs true to size, and 89% of customers your height keep the M. Standard delivery to Berlin is 4 to 6 business days via DHL.
AI Agent
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DTC, marketplaces, omnichannel, and subscription brands using Chatbase
4.8
One agent that works on both sides of checkout
01
Sell before checkout
Answer the product question that decides the sale, on the page, while they're still deciding.
02
Resolve after it
Order changes, returns and refunds handled end to end, not just logged for someone else to finish.
03
Earn the next order
A return resolved in one conversation and a subscription that's easy to manage are what bring customers back.
Trained on your catalog and policies, not generic templates
Your agent learns your catalog, your shipping matrix and your returns policy, then handles the conversations that actually take up your team’s day.
Our agents read your catalog, stock levels and size guides to narrow by budget, use case and fit, then link straight to the right variant.Select optionsSelect options
AI Agent
XY Metcon 64
$139.00
XY V2 Run
$145.00
Everything you need to
build, deploy and improve it
Channels
One agent covers chat, email, voice, WhatsApp, Instagram and Messenger, with the same context.
Procedures
Procedures written in plain language, so a return is handled the same way every time.
Widgets
Widgets that reply with product cards and order lookups, so customers can act without leaving the chat.
Helpdesk
Keep the Zendesk or Gorgias you already run, or switch to the helpdesk built into Chatbase.
Multi-lingual
Detects the language each customer writes in and replies in the same one, on every channel.
The same lead with two very different experiences
What it’s like to be on the other end of each one.
Generic email & SMS
Drips, blasts, shortcodes
- Generic and impersonal
- Feels like marketing
- Nobody answers when they reply
- Annoying, so they tune it out
32%Open rate
1.2%Conversion rate
1:1 SMS outreach
A real person, texting as your brand
- A white-glove human experience
- Genuinely helpful, tailored to them
- A person answers in minutes
- Makes people feel understood
50.2%Reply rate
6.4%Conversion rate
Plugs into the stack you already sell on
Native Shopify and Stripe integrations, plus your help desk, WhatsApp, and email, with REST APIs and webhooks for anything custom.
The most trusted AI agent for customer experience
Modern teams run on Chatbase. See for yourself
- 20%reduction in new employee onboarding time
“There could be a live tech issue happening and if that's happening you need to resolve that issue as fast as possible in order to support those customers.”Danielle Beram, Senior Global L&D Program Manager at Sandbox VR
- 50%drop in email support volume
“Setting up a Chatbase agent as your customer service is a no brainer for any business. It cuts customer service costs while giving customers and leads a far better experience. I only wish we had set this up sooner.”Jennifer Johnson, Founder & CEO at LUV Health
- 48hours to implement Chatbase
“It has quickly become addictive for us to review past conversations and as a way to improve our knowledge base. It has freed us to look at customer service at a macro level, getting out of the weeds and more easily tracking trends.”Jeff Leitman, CEO at Rocksteady Corp
Over 800k live agents across the world
Trusted by over 10,000 brands.
Read customer story“Figuring out what to automate and what needs a human — Chatbase has been a great partner.”
Read customer story“A genuinely capable clinical tool, deployed without an engineering team.”
Read customer story“Chatbase really enables us to control AI without letting AI control us.”
4.8
Chatbase is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Frequently asked questions
Built for your industry
Retail & E-commerceShoppers want sizing, shipping, and returns answered instantly. AI agents trained on your catalog and policies keep them moving to checkout.
Retail & E-commerce
Shoppers want sizing, shipping, and returns answered instantly. AI agents trained on your catalog and policies keep them moving to checkout.Technology
Your users want help inside the product, not a ticket queue. Embed an identity-verified AI agent in your app, docs, and Slack.Travel & Hospitality
Guests ask about availability, rates, and check-in at every hour. AI agents answer across chat, email, and voice, connected to your PMS and booking engine.Financial Services
Lost cards, disputed charges, and account changes cannot wait on hold. AI agents resolve them across every channel, inside the guardrails you set.The world’s best customer experiences run on Chatbase
Join thousands of teams using Chatbase to build AI agents that deliver exceptional support at scale — across chat, email, and voice.