The 8 Best Sales Chatbot

Maxwell Timothy

Maxwell Timothy

on Jul 4, 2024

12 min read

AI chatbots are one of the hottest things in sales right now. They are helping small and large businesses make big moves in sales without having to spend a fortune.

They're always on, know the ins and outs of your business, and they're lightning-fast with answers—some important qualities you’ll need to get your sales moving. If you are not using an AI chatbot in your sales operations, you could be missing out. But here's the million-dollar question: with so many options out there, which AI chatbots are really worth your time?

We'll take a look at some of the AI chatbots that are making waves in sales. We'll check out what makes them special, what they're good at, and help you figure out if they might be a good fit for your team. Whether you're trying to sort through leads faster, offer support around the clock, or just make your sales process smoother, there's probably a chatbot out there that can lend a hand.

How Can AI Chatbots Help You Drive Sales?

So, you’ve heard the buzz about AI chatbots being game-changers for businesses, but let's cut to the chase: what can these digital helpers do to pump up your sales numbers?

Collecting and responding to feedback

Feedback is so important. You can't grow without it, and AI chatbots can help you ask your customers questions about their experience and gather insight into what's working for them and what's not, allowing you to make adjustments where you need to.

Reducing long wait-times

We’ve all been there – stuck waiting for a response from customer service. And I don't know about you, but long wait times can be extremely frustrating to customers, especially when they're in a hurry or understandably impatient. Many times those long waits can even lead them to cancel their purchases altogether, and who can blame them?

AI chatbots eliminate this issue by providing instant responses to queries. They can also handle multiple inquiries simultaneously, ensuring that customers get the information they need without any delay.

Multilingual support

The world is truly shaping up to be a global village and businesses without multilingual support are finding it hard to build an international presence for themselves.

With an AI chatbot running sales, you can communicate with customers in their preferred language, making it easier for international customers to engage with your business. .

24/7 responses

It's only natural that human agents would need to rest and sleep, which means they can't always be relied on to provide service round the clock. But AI tools can. They'll ensure that your customers get assistance anytime, anywhere, regardless of whether it's late at night or during a holiday.

Now that we've gotten their benefits out of the way, and shown you all how they can help you double your sales, here are some of the best AI chatbots for sales.

1. Chatbase

This is the first AI Chatbot for sales on our list and with good reason.

Chatbase doesn't just handle customer queries; it learns from them, and that means you can get detailed insights into how your customers are interacting with your bot. Its customization options are a big plus too. You can tailor your chatbot to match your brand’s particular voice and style, depending on whether you want something formal and professional or something more casual and friendly. Another cool thing about Chatbase is its multi-channel support.

Customers are all over the place—on your website, social media, messaging apps, you name it, and Chatbase will make sure you don't miss out on any potential sales by integrating seamlessly with platforms like Facebook Messenger, WhatsApp, and your own website.

Now, let’s talk about how Chatbase can practically boost your sales. Leads? Anyone? Chatbase has a robust set of tools to help you capture, qualify leads and move them through the sales funnel.

Chatbase is also great for upselling and cross-selling. Someone is asking about ring lights? Perfect opportunity for your Chatbase chatbots to chip in similar accessories that the customer would likely want to get as well. But that’s not all Chatbase can do for your probably over-stretched sales team.

With its powerful AI models, you can customize your chatbot to take a range of sales action on your behalf. If you can think of any sales activity a chatbot can automate, there’s a chance Chatbase can do it for you.

Don’t take our word for it. Sign for Chatbase and try it for yourself.

2. Zendesk

Zendesk’s AI chatbots are incredibly smart and can handle a wide range of customer inquiries without breaking a sweat. They can answer common questions, provide product recommendations, and even help customers through the checkout process.

This not only saves time but also ensures customers get the answers they need, when they need them. And if things get a bit too tricky for the bot, it can smoothly hand over the conversation to a human agent.

Zendesk’s bots can also be programmed to follow up with customers after a purchase, asking for feedback or offering any extra support they might need. This little touch can make customers feel valued and more likely to return.

3. Intercom

Intercom has the ability to answer common questions instantly, which not only saves time for your sales team but also keeps customers engaged.

Another good thing about the tool is its ability to provide product recommendations based on how your customers act and the things they usually prefer to buy, and can help them through the checkout process, which reduces the overall risk of abandoned carts.

But that’s not all; it can also schedule meetings, allowing your sales reps to focus on closing sales deals rather than managing calendars. Practically speaking, Intercom boosts sales by staying on top of all your transactions, ensuring that no customer query goes unanswered, even during off-hours. And by automating repetitive tasks, your sales team can focus on what they do best – selling.

4. Drift

Since it entered the market in 2015, Drift has been a major player in the AI Chatbot scene, and has carved its own niche in conversational marketing and sales. It was made to change the way businesses buy from other businesses by giving them the chance to make real individual interactions with their customers.

It's an especially good investment because unlike traditional chatbots that can sometimes feel a little robotic, Drift’s own bots are made to mimic natural human conversations. Another thing is it knows the best way to qualify leads in real-time.

It engages visitors with messages just for them, asking them the right questions to find out exactly what they need. That kind of quick engagement is a sure way to drive up conversion rates, and is a good way to free up your sales team's hands so they focus their efforts on high-potential prospects.

5. ADA

ADA was launched way back in 2016, and it initially started as a predominantly customer support tool, but now it's grown into a platform that not just helps businesses connect with their customers, but also make more sales at the same time.

Think about how great it would be to have a customer service rep who never sleeps and can answer a hundred people at once without taking a single break. That's ADA for you. It uses a machine learning system that lets it understand what customers are asking and give them spot-on answers right away. So there's no more need to wait around in endless queues.

It also integrates with multiple platforms, meaning it can pull in customer data and use it to make conversations more personal. For example, if a customer bought a pair of sneakers last month, ADA would remember and might suggest a matching backpack.

Other things that make ADA even cooler are the fact that you can customize how ADA looks and talks, plus, it’s multilingual, so whether your customers speak English, Spanish, or French, ADA can easily cater to them. And with its analytics, you can see what your customers are up to, and know whether or not you need to adjust your sales strategy.

6. Customers AI

Do you really know your customers? If you're not sure exactly how to answer that question then you should opt for Customers AI as your preferred sales chatbot. It's a tool designed to identify which customers visit your websites regularly, and helps you come up with a remarketing strategy that'll boost your overall sales. was launched to help businesses connect to customers, and drive sales through smarter customer interactions. Another highlight is its ability to engage with customers proactively. Let’s say a visitor has been browsing your site for a while. Customers AI can jump in with a friendly “Need any help?” or suggest a product based on their browsing history. This can turn window shoppers into actual buyers, and it also help with upselling and cross-selling.

7. Chatfuel

Chatfuel is another sales AI chatbot known for making big waves, especially on platforms like Facebook Messenger. It's also known for being incredibly user friendly. On Chatfuel, you can drag, drop and customize to your heart's content, which is perfect if you're a business that wants to get your chatbots up and running without going into too much complex programming.

Another feature is its ability to automate conversations in a really smart way. Let’s say you have an online store, and a customer messages you asking about your latest products. Chatfuel can jump in, show them the newest arrivals, answer questions about pricing, and even help them place an order all without human intervention. Chatfuel also offers convenient features like broadcasting messages, which works like having a megaphone that reaches directly into your customers’ pockets.

8. FreshChat

FreshChats main mission is to, in its own words, “help customers before they even know they need it,” and it does. It uses smart lead qualification to chase down potential customers and draw them closer.

To paint a picture, imagine someone browsing your website at midnight, when it spots them, FreshChat can jump in, ask a few questions and figure out if they're a potential buyer. It then passes the lead to your sales team, who can focus on securing them.

Like ADA, FreshChat can also speak multiple languages, and with its analytics features, it can sort through data, suggest add-ons, and even sell upgrades based on what your customers buy regularly, and with its 24/7 availability, FreshChat ensures you never miss a sales opportunity, even when your team is off for the day.

While all the options we've discussed have their strengths, Chatbase's flexibility in automating a wide range of sales activities is what makes it a top choice for thousands of businesses. Whether you need to gather feedback on what your customers think of your product, support a multi-lingual customer base, or ensure no sales opportunity is missed, Chatbase can help you fill that gap.

Ready to supercharge your sales? Sign up now for a free Chatbase account and see how Chatbase can transform your sales operations.

Build your custom chatbot

You can build your customer support chatbot in a matter of minutes

Get Started