12 Best LiveChat Alternatives for 2025

Are you using LiveChat for customer support, but you're hitting some walls?

Maybe it's the monthly bill that keeps climbing. Maybe your team struggles with the interface. Or maybe you need features that just aren't there.

Here's the thing: you don't have to settle. There are better options that can save you money, work better for your team, and actually give your customers the support they deserve.

In this guide, we'll show you 12 LiveChat alternatives that could transform your customer support in 2025. Each one solves real problems that LiveChat users face every day.

First, let's be honest about what's not working with LiveChat right now.

Pros and Cons Of LiveChat

LiveChat is a big player in the customer support space; however, like any other tool, it comes with its own pros and cons. Based on real user reviews from G2, I have covered the pros and cons of LiveChat here.

Pros:

• Easy setup process
• Offers a lot of integrations (Over 200+ integrations)
• Real-time customer engagement
• Mobile app functionality - manage from your phone

Cons:

• High pricing structure even for small businesses
• Limited customization flexibility
• Overwhelming feature set
• Separate chatbot costs

With a G2 rating of 4.5/5 stars, LiveChat is doing really well for a lot of businesses but these cons show why companies are looking for better LiveChat alternatives that fits with their needs and budget.

Top 12 LiveChat Alternatives at a Glance

Here we have compiled the list of the best alternatives considering best use for, pros and cons, pricing, user ratings from best review platform and based on that data you can decide which would be the best alternative to LiveChat.

1). Chatbase

Best for businesses that want custom AI chatbots trained on their data.

Chatbase is an AI chatbot builder that helps you create chatbots with the unique concept of training LLMs on your specific data.

Simply by uploading your business documents or providing your website link, your chatbot will be ready and capable of answering questions based on the data you provided.

This powerful tool allows you to build a custom GPT for various applications such as customer support, lead generation, user engagement, and more, directly on your website.

Key Features:

• Custom AI training on your documents (PDFs, Word files, text, websites)
• No-code chatbot builder with easy setup
• Embeddable chat widget for websites
• Multi-language support for global businesses
• API integration capabilities
• Real-time conversation analytics and insights
• Seamless handoff to human agents when needed

Pros:

• Ease of Use & Quick Setup: Users consistently praise Chatbase for its intuitive interface and drag-and-drop builder, allowing non-technical individuals to create and deploy chatbots quickly, often within minutes.
• ChatBot Customization: It offers seamless bot customization, enabling easy integration and efficient query handling.
• Multilingual Support: Chatbase works in over 80 languages, which helps businesses communicate with a global audience.
• Choice of LLMs: Users can select from several Large Language Models (LLMs), which is helpful for optimizing responses and messaging credits.
• Simple Website Embedding: Embedding the chatbot on a website is as easy as copying and pasting an embed code.

Cons:

• Limited to Chatbots Only: The platform is primarily limited to text-based chatbots and cannot assist with inbound/outbound calls, inbox organization, or negotiations.
• Answer Quality Variation: The quality of answers provided by the chatbot tends to vary.

Pricing:

• Free Plan: Free, includes 100 message credits/month, 1 AI agent, and limited training data (400 KB, 10 links). AI agents are deleted after 14 days of inactivity.
• Hobby Plan: $40 per month, includes 2,000 message credits/month, 1 AI agent, and expanded training data (33 MB, unlimited links).
• Standard Plan: $150 per month, includes 12,000 message credits/month, 2 AI agents, 3 seats, and more AI Actions.
• Pro Plan: $500 per month, includes 40,000 message credits/month, 3 AI agents, 5+ seats, and advanced analytics.
• Enterprise Plan: Contact for pricing, includes everything in Pro with higher limits, priority support, SLAs, and a dedicated Success Manager.

2). Intercom

Best for companies who need advanced AI capabilities along with customer engagement, sales and marketing.

Intercom is a well-known customer communication platform that comes with live chat, email marketing and customer support in one system.

Key Features:

• Advanced AI-powered chatbots (Fin AI Agent)
• Unified inbox for all customer communications
• Customer segmentation and targeting tools
• In-app messaging and push notifications

Pros:

• Works best as a complete platform for sales, marketing and support.
• Better at AI automation and personalization
• Easier to set up integration options

Cons:

• Expensive compared to other alternatives
• High learning curve for setting it up
• Confusing pricing structure for other features

Pricing: Essential ($29/month per seat), Advanced ($85/month per seat), Expert ($132/month per seat)

3). Zendesk

Best for the companies which are already using the Zendesk ecosystem for seamless configuration.

Zendesk is the best alternative if you are using all their other products. It is all in one customer support that offers a unified agent workspace for live chat, social media, email and phone. Unfortunately, they don't offer a standalone plan for the chat.

Key features:

• Chat-to-ticket conversion for complex issues
• Integration with Zendesk Support, Guide, and Talk
• Omnichannel support (email, social, voice, chat)
• Advanced reporting and analytics

Pros:

• Excellent integration with Zendesk ecosystem
• Robust integration options.
• Good mobile app for agents
• Strong ticketing system integration

Cons:

• Can be expensive, especially for smaller businesses
• Learning curve for new users
• Limited customization options

Pricing: Foundational Support (Starts around $55/agent/month), Growth ( $89/agent/month), Professional($115/agent/month), Enterprise (Custom pricing).

4). Tidio

Best for businesses who have just started and looking for an affordable all in one customer solution.

Tidio offers live chat, AI chatbot and email marketing in the one platform which make it user friendly. With its ease of use businesses can automate their customer support without breaking banks.

Key Features:

• Visual drag-and-drop chatbot builder
• Email marketing and automation
• Real-time visitor tracking and analytics
• Multichannel communication (email, Messenger, Instagram)

Pros:

• Excellent value for money with a generous free plan
• User-friendly Interface
• Good for e-commerce businesses due to specialized integrations.

Cons:

• Conversation limits on lower-tier plans
• Limitations with certain integrations or advanced workflows.
• Lacks some of the deeper analytics

Pricing: Starter ($24.17/month), Growth ($49.17/month), Plus ($749/month), Premium (contact for pricing)

5). Drift

Best for organizations who are lead focused and want to generate leads through conversational AI.

Drift is a well-known conversational sales and marketing platform. It's designed to personalize the buyer's journey, instant response and directing qualified leads to sales representatives,which reduces friction in the sales process.

Key features:

• Conversational AI for lead qualification
• Targeted messaging and personalized greetings
• Meeting scheduling directly from chat
• Real-time notifications and visitor insights

Pros:

• Excellent for B2B lead generation and sales
• Strong focus on personalizing the buyer experience.
• Seamless integration with popular CRM and marketing platforms.
• Strong focus on revenue attribution

Cons:

• Very expensive compared to other options
• Primarily geared towards sales and marketing, so it might be overkill for purely support-focused teams.
• Requires investment in strategy and content to maximize its potential.

Pricing: Drift's pricing is typically enterprise-focused and not publicly listed in detail.

6). Olark

Best for small businesses who want straight forward live chat without any complexity.

Olark is known for its simplicity and reliability. It has a user-friendly interface and is easy to set up without any training. It centralizes customer data and turns chats into insights to improve service.

Key Features:

• Simple, clean chat interface
• Chat transcripts and reporting
• Customizable chat forms and pre-chat surveys
• Integrations with CRM, help desk, and e-commerce platforms

Pros:

• Very simple to set up and use
• Good for basic live chat needs without unnecessary features.
• Customizable chat widget to match branding.

Cons:

• Limited to one pricing tier with no free plan
• Lacks advanced automation features

Pricing: Standard ($29/month per agent with 14-day free trial)

7). Crisp

Best for small size businesses and startups who are looking for a multichannel customer support solution.

Crisp centralized all customer interactions. Besides live chat, you get a shared inbox, helpdesk, knowledge base, plus co-browsing and video calls inside the widget.

Key Features:

• Shared inbox for email, social media, and chat
• Integrations with popular business tools
• Live chat with real-time visitor monitoring
• Co-browsing and video calls within chat

Pros:

• Generous free plan for small teams
• All-in-one platform consolidating multiple communication channels.
• Affordable pricing structure
• Video calling included

Cons:

• Limited third-party integrations
• Some users report occasional bugs or performance issues.

Pricing: Free Plan (Free forever for 2 users), Mini ($45/ month per workspace, 4

seats included), Essentials ($95/month per workspace, 10

seats included), Plus ($295/month per workspace, 20 and more seats included)

8). Tawk.to

Best for businesses who are looking for a completely free live chat.

Tawk.to is free live chat software which helps businesses to connect with their customers directly with live chat. The free plan includes unlimited agents, a knowledge base, and ticketing great for tight budgets but it will come with their branding.

Key Features:

• 100% free live chat software (forever)
• Visitor monitoring and tracking
• Basic chatbot functionality

Pros:

• Completely free forever with no limitations
• Option to hire trained agents when needed
• Easy to set up and integrate into any website.
• Offers a robust set of features for a free tool, including a knowledge base and ticketing.

Cons:

• Branding is present on the free version (can be removed with a paid add-on).
• Limited advanced features compared to paid solutions

Pricing: It’s completely free and you have to pay for add ons.

9). Help Scout

Best for Teams that want human, email-style support with a shared inbox, built-in chat, and a simple knowledge base.

Help Scout is mainly focused on email-based support but they offer integrated live chat as well. It streamlines support with one shared inbox for all customer conversations.

Key Features:

• Shared inbox for email, chat, and phone support
• Team collaboration tools
• Workflow automation and tags
• Customer profiles and conversation history

Pros:

• Very user-friendly and easy to get started.
• Excellent shared inbox functionality for organized team support.
• Good for customer service-focused teams
• Seamless integration between chat, email, and knowledge base.

Cons:

• More expensive than basic chat tools
• Requires Help Scout ecosystem for full value

Pricing: Standard ($50/month), Plus ($75/month)

10). LiveAgent

Best for Companies that need robust, all-channel support and a straightforward live chat with built-in gamification.

LiveAgent puts chat, email, and social messages in one place with a fast, friendly chat widget.

It routes questions to the right team, tracks performance, and even gamifies work to keep agents motivated.

Key Features:

• Omnichannel ticketing system
• Over 200 integrations
• Built-in call center and video calls
• Gamification for agent motivation
• Advanced reporting and analytics

Pros:

• Very comprehensive feature set
• Strong automation capabilities
• Excellent for omnichannel support
• Good value for money considering features

Cons:

• Setup can be more complex due to the sheer number of options.
• Interface feels less modern

Pricing: Small ($15/month per agent), Medium ($29/month per agent), Large ($49/month per agent), Enterprise ($69/month per agent)

11). Podium

Best for Local, service-based businesses that want one platform to centralize customer messages, manage reviews, take payments, and turn website visitors into leads.

Podium centralizes website chat, text, and social messages plus reviews and payments, so local businesses can manage everything in one place. Its automations capture leads, surface customer context, and help teams turn visitors into customers faster.

Key features:

• Text messaging integration with live chat
• Online review management and generation
• Payment processing via text (Payment Links)
• Local business-focused features

Pros:

• Excellent for local businesses and service providers
• Strong focus on lead conversion and sales
• All-in-one platform for messaging, reviews, and payments.
• Integrates payment processing, making it easy to collect payments.

Cons:

• Primarily designed for local businesses, may not suit all industries
• Can be expensive for the features offered

Pricing: Podium doesn’t list set plans. Pricing depends on your features and business size, so you’ll need to get a custom quote.

12). ProProfs Chat

Best for Businesses seeking affordable live chat with good customization options.

ProProfs Chat offers a simple yet effective live chat solution with good customization capabilities and reasonable pricing, making it suitable for businesses that need reliable chat without complexity.

Key Features:

• Customizable chat widgets and themes
• Visitor tracking and analytics
• Canned responses and chat routing
• Mobile apps for agents

Pros:

• Affordable pricing with good feature set
• Easy to set up and customize
• Provides both live chat and AI chatbot capabilities.
• Offers a wide array of features, making it suitable for various business needs.

Cons:

• Limited advanced automation features
• interface outdated compared to more modern alternatives.

Pricing: Free (1 operator), Business ($19.99/month for 2+ operators)

FAQ

Choosing the right alternative for your business can feel overwhelming. Here are some key factors to help you make a confident decision:

What is your main pain point?

Identify what's driving you away from LiveChat - is it high costs, limited customization, missing integrations, or complex setup? Your new solution should directly solve this primary issue first.

What are your must have features list?

List only the features your team actually uses daily, not nice-to-haves. Focus on essential channels (website, WhatsApp, email), automation needs (chatbots, routing), and required integrations (CRM, e-commerce platforms).

Your Budget

Consider both immediate costs and long-term expenses as you scale. Factor in per-agent pricing, feature add-ons, and potential savings from automation when calculating your total investment.

Importance of customer service in your business

Determine how critical instant support is to your customer experience and revenue. High-touch businesses need more robust features, while simple query handling might need basic chat functionality.

What's their support like after the purchase?

Research the vendor's reputation for ongoing support through reviews and trial interactions. Poor post-purchase support can turn a great tool into a daily frustration for your team.

Conclusion

Let's be honest, you're not reading this because LiveChat is perfect.

You're here because something isn't working. Maybe it's the monthly bill that keeps climbing. Maybe your team is frustrated with clunky features that should be simple. Or maybe you're tired of explaining to customers why they have to wait for basic answers that should be instant.

The reality? You have better options now.

From AI-powered chatbots that actually understand your business (like Chatbase) to budget-friendly solutions that won't break the bank, the alternatives have caught up and in many cases, surpassed what LiveChat offers.