Do more with Shopify in Chatbase

Your AI agent can now handle more of the Shopify order journey directly from customer conversations, from finding the right product to creating orders, managing exchanges, and replacing damaged or missing items.

Create Shopify orders from conversations

Agents can now create orders directly from WhatsApp, Instagram, Facebook Messenger, the Chat Bubble, and Help Page. Customers can complete their order through a payment link, cash on delivery, or for free when allowed by the procedures you define.

Automate exchanges with human approval

Your agent can prepare an exchange, including what needs to be returned and the replacement item. Your team can approve or reject the exchange with one click from the Chatbase Helpdesk, and approved exchanges are pushed directly to Shopify.

Search for products using images

Customers can upload an image of a product they’re looking for, and your agent can find matching or relevant products from your Shopify store, even when the product name isn’t visible.

Handle damaged or missing items

Agents can tag past orders and create free replacement orders for damaged or missing items when appropriate, based on your procedures.

Together, these updates let your AI agent handle more e-commerce requests from start to finish while keeping your team in control where human approval is needed.