Chatbase MCP events are live in ChatGPT
MCP events let AI platforms respond automatically to activity across your Chatbase AI agents, starting with ChatGPT. Tell ChatGPT once, in plain language, what to watch for and what to do. From then on, the task runs whenever that event happens, without you having to ask ChatGPT to check. ChatGPT can watch for:
- New tickets
- Escalations to a human
- Customer replies to existing tickets
- Conversations returning to AI
- Completed phone calls
For example: “When a new ticket comes in, summarize it, suggest a priority, and draft a first reply.” “When the AI escalates a conversation, tell me why it couldn’t answer.” “After each phone call, summarize it and list the follow-ups.” To get started, open a Work chat in ChatGPT, connect the Chatbase app, then describe the event you want ChatGPT to watch for and what it should do when it happens. Events currently work in ChatGPT Work chats on web and the desktop app with Cloud selected.
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