Chatbase Voice is now available

Chatbase Voice is now available, enabling your AI agents to handle customer interactions over the phone.

With this update, the same agent you deploy on your website, email or messaging channels can now answer calls, speak with customers in real time, and resolve requests through voice.

Key capabilities

• Inbound call handling - your AI agent can answer customer calls instantly
• Natural voice conversations - communicate clearly with human-like responses
• Unified agent across channels - use the same agent for chat, email, messaging and voice
• Faster resolutions - handle requests without wait times or queues

Why it matters:

Voice remains one of the most important support channels, especially for complex issues. By adding voice to your existing Chatbase agent, you can provide immediate assistance without relaying on traditional call center availability.

This helps reduce wait times, improve customer satisfaction and ensure that your support is always accessible.

Learn more:

• Voice and setup configuration: https://www.chatbase.co/docs/user-guides/chatbot/settings#voice
• Phone integration with Twilio: https://www.chatbase.co/docs/user-guides/integrations/twilio#twilio-phone