Manage your agent with Backstage

Backstage is your agent's AI-powered operations center. Manage your agent through conversation, right from your Chatbase dashboard, Slack, or iMessage.

What you can do

• Monitor performance: Analytics, conversation trends, credit usage, and knowledge gaps.
• Manage knowledge and actions: Add, update, or remove sources, actions, and integrations.
• Build custom actions: Describe what your agent should do, and Backstage builds and tests it.
• Configure your agent: Instructions, model, temperature, and appearance.
• Manage channels: Enable or disable where your agent is live.
• Review your Helpdesk: Tickets and performance metrics.
• Audit your agent: Scheduled or on-demand reports with issues and suggested fixes.

Backstage always shows you what it plans to change, and nothing is applied until you approve it.

Custom actions

Describe the action and share your API docs if you have them:

"I want my AI agent to check a flight's status using the booking reference. Here are our API docs: [link]"

Backstage drafts the action, then asks for your approval to test it and turn it on.

• API keys stay private: Keys are entered in a masked field and sent directly to the action. Backstage never sees them.
• Safe testing: Nothing is sent until you click Run. You see the exact request first, with warnings for methods that change data.

Agent audits

Ask Backstage for a daily, weekday, or weekly audit:

"Send me a daily audit at 9 AM. Lead with refund requests, and flag anyone asking about shipping to Canada."

Each audit reviews all activity in the reporting window, including conversation quality, knowledge gaps, instructions, training status, procedures, actions, and your Helpdesk queue. Reports highlight what needs your attention, what's working well, what changed since the last report, and suggested fixes.

Reports arrive in Slack or iMessage if connected, or in Backstage with an email notification. Reply to dig deeper or ask for a fix. To run one anytime, just ask Backstage to "audit my agent."