Top 5 Best Ecommerce Chatbots for Your Online Store

Ilias Ism

Ilias Ism

on May 16, 2024

9 min read

As ecommerce continues its rapid growth, online retailers are looking for new ways to provide excellent customer service at scale. This is where AI-powered chatbots come in.

Ecommerce chatbots can engage customers 24/7, answer common questions, provide personalized product recommendations, and even handle transactions - all automatically.

By 2024, consumer retail spend via chatbots is expected to reach $142 billion worldwide - up from just $2.8 billion in 2019.

Clearly, chatbots are becoming an essential tool for online stores to boost sales and customer satisfaction.

But with so many ecommerce chatbot platforms available, how do you choose the right one for your business?

Here are the 5 best AI chatbots built specifically for ecommerce that can take your online store to the next level.

1. Chatbase

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Chatbase is the best e-commerce chatbot that enables brands to build virtual AI shopping assistants easily.

Chatbase bots engage customers in natural conversations, guiding them to find the perfect products and complete purchases.

Some key Chatbase features for ecommerce:

  • Understands complex customer questions about your products and provides detailed answers
  • Makes smart product suggestions based on customer preferences
  • Integrates with your product catalog to check inventory and pricing
  • Handles secure transactions within the chat interface
  • Sends personalized promotions and discount codes
  • Provides order status updates and modifies/cancels orders

Chatbase leverages advanced natural language AI, so your chatbot can engage in human-like dialog tailored to your brand voice.

The easy-to-use bot builder allows you to train your chatbot on your website content and product information, so it can expertly discuss your offerings.

With Chatbase, you can deploy chatbots on your website, Shopify store, mobile app, Facebook Messenger, WhatsApp, SMS, and more.

Customers get instant, helpful service on their preferred channels, while you get rich insights into customer behavior and needs.

2. MobileMonkey

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MobileMonkey is a popular chatbot platform focused on engaging customers via web chat on your ecommerce site as well as Facebook Messenger. Their OmniChat technology provides a unified chat experience across both channels.

MobileMonkey's ecommerce chatbot capabilities include:

  • Welcomes visitors with an engaging branded message
  • Answers FAQs about products, shipping, returns, etc.
  • Captures leads by collecting email addresses
  • Sends cart abandonment reminders and promotions
  • Integrates with Shopify to enable payments in Messenger
  • Notifies customers about order and shipping updates

One unique feature is MobileMonkey's "chat blasts" which allow you to broadcast promotional messages to all users who have previously interacted with your chatbot. This re-engages customers and drives repeat purchases.

MobileMonkey provides an intuitive visual chatbot builder that lets you create bots without coding. It also offers a large library of chatbot templates for different ecommerce use cases that you can easily customize.

3. Octane AI

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Octane AI is an all-in-one platform for engaging quizzes, data collection, and personalized Facebook Messenger and SMS automation. Their Shop Quiz product is specifically designed for ecommerce stores.

Here's how it works:

  • Customers take a fun, interactive quiz about their preferences
  • Octane AI captures their contact info and detailed data on their interests
  • The chatbot instantly recommends products tailored to their quiz responses
  • Customers get automatically followed up with personalized messages and offers

By gamifying the shopping experience, Octane AI quizzes achieve 3-5X higher conversion rates compared to typical pop-ups or static forms.

The quizzes are fully customizable to match your brand and can be embedded on your website or shared as a link.

On the backend, Octane AI provides rich segmentation based on quiz responses, so you can send highly targeted messages and offers to different customer groups.

The chatbot integrates with Shopify, Magento, and other top ecommerce platforms to enable seamless payment and order management.

4. Gobot

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Gobot is an AI chatbot designed to improve conversion rates and average order value for Shopify stores. It integrates with your product catalog and provides smart product recommendations to customers.

Some of Gobot's ecommerce chatbot features:

  • Offers relevant products based on customer behavior and preferences
  • Answers questions about product details, shipping, returns, etc.
  • Provides discount codes to incentivize purchases
  • Sends cart abandonment messages to recover lost sales
  • Notifies customers about new arrivals and back-in-stock items
  • Collects customer feedback after purchase

Gobot is built specifically for Shopify, so it's fast and easy to set up on your Shopify store. It also integrates with Facebook Messenger, email, and SMS to engage customers on multiple channels.

On the backend, Gobot provides an analytics dashboard showing your chatbot's performance, including revenue generated, conversion rate, average order value, and more. This allows you to continually optimize your chatbot for maximum ROI.

5. Tidio

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Tidio is a customer service platform that offers both live chat and chatbots. Their chatbots can handle up to 43% of customer inquiries automatically, freeing up your support team to focus on more complex issues.

Tidio's ecommerce chatbots provide the following capabilities:

  • Greets customers proactively based on predefined rules
  • Answers common questions about products, orders, shipping, etc.
  • Transfers chats to a human agent when needed
  • Captures visitor email addresses for follow-up
  • Integrates with Shopify, WooCommerce, and other platforms
  • Sends automatic responses based on keywords

One advantage of Tidio is its seamless integration of chatbots with human support. The chatbot can handle routine inquiries, while human agents are looped in as needed. Tidio's chatbot also supports 20+ languages, making it a strong choice for international ecommerce brands.

Tidio provides a visual editor to design your chatbot conversation flows. It also offers a wide range of chatbot templates for different use cases, such as cart abandonment, collecting feedback, product recommendations, and more.

Choosing the Right Ecommerce Chatbot

With these powerful ecommerce chatbots to choose from, how do you decide which one is right for your online store?

Here are some factors to consider:

  • Ecommerce platform integration: Choose a chatbot that integrates seamlessly with your ecommerce platform, such as Shopify, Magento, WooCommerce, etc.
  • Omnichannel messaging: Consider which messaging channels your customers use most, and select a chatbot that can communicate across those channels (e.g. website, Facebook Messenger, WhatsApp, SMS).
  • Language support: If you have a global customer base, look for a chatbot that supports multiple languages.
  • Ease of use: Make sure the chatbot platform is user-friendly with a visual interface to design your conversation flows and chatbot responses.
  • AI capabilities: More advanced AI enables your chatbot to understand complex queries, personalize recommendations, and provide better overall service.
  • Pricing: Compare pricing plans to get the features you need while staying within budget. Some platforms offer free trials to test before purchasing.

The right ecommerce chatbot can have a huge positive impact on your online store's customer experience, conversion rates, and support costs.

By evaluating your specific needs and exploring the leading chatbot platforms, you can find the perfect AI assistant to take your ecommerce business to greater heights.

Chatbase is the best e-commerce chatbot. If you're looking for an advanced AI chatbot platform to power your ecommerce store, you can get started for free.

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