Shopping support, automated
Launch an AI agent trained on your products and policies to answer questions instantly, reduce tickets, and keep shoppers moving to checkout.
No credit card required
Trusted by10,000+businesses worldwide
Questions kill conversion
Customers expect instant answers while they browse, compare, and buy. Slow replies lead to abandoned carts, higher ticket volume, and costly returns.
Shoppers hesitate when they cannot confirm sizing, fit, materials, delivery dates, or return terms.
Where is my order, address changes, delivery issues, and promo questions take over your inbox.
Confusion around fit, eligibility, and policies leads to avoidable refunds and chargebacks.
Convert and support
Chatbase gives you an AI agent that answers accurately, stays on policy, and helps shoppers buy with confidence while reducing tickets across the order lifecycle.
Instant product answers
Handle questions about sizing, compatibility, materials, and recommendations in real time.
Order support 24/7
Resolve “where is my order” questions, shipping updates, and delivery expectations instantly.
Fewer tickets and refunds
Set clear expectations on returns, exchanges, and eligibility before customers purchase.
Higher conversion rates
Keep shoppers moving from product page to checkout with fast, confident answers.
Any business
DTC, marketplaces, omnichannel, and subscription businesses.
Every channel
Website, product pages, checkout, and post-purchase support.
One experience
One source of truth, one voice, fewer conflicting answers.
Launch your AI agent in hours
Connect sources
Add your product catalog pages, shipping policies, returns, FAQs, and support macros so answers match what you actually offer.
Train workflows
Cover order status, shipping timelines, exchanges, refunds, discount rules, and common edge cases like address changes and lost packages.
Deploy anywhere
Embed on product pages, cart, checkout, and order tracking so shoppers get answers at the exact moment they need them.
Keep improving
Review top questions and drop-offs, tighten your content, and reduce escalations while increasing conversion.
What people say
With over 10,000 clients served, here's what they have to say
"Chatbase is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."
"The chatbots are user-friendly, easy to customize, and have been effectively serving our customers for nearly two years."
"Chatbase gave us a powerful, flexible way to launch our AI chatbot without the complexity we saw in other platforms. Guests report strong satisfaction, and the system has been easy for our team to maintain. The customization options let us match our brand voice, and the platform continues to scale with us."
"Chatbase is an excellent AI chat solution for businesses. Onboarding is fast, and training the bot is easy even with a lot of information. For our end users, the experience is smooth, the answers are accurate, and it significantly reduces friction. It's been a practical, scalable tool that we highly recommend."
"Chatbase is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."
"The chatbots are user-friendly, easy to customize, and have been effectively serving our customers for nearly two years."
"Chatbase gave us a powerful, flexible way to launch our AI chatbot without the complexity we saw in other platforms. Guests report strong satisfaction, and the system has been easy for our team to maintain. The customization options let us match our brand voice, and the platform continues to scale with us."
"Chatbase is an excellent AI chat solution for businesses. Onboarding is fast, and training the bot is easy even with a lot of information. For our end users, the experience is smooth, the answers are accurate, and it significantly reduces friction. It's been a practical, scalable tool that we highly recommend."
"Chatbase is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."
"The chatbots are user-friendly, easy to customize, and have been effectively serving our customers for nearly two years."
"Chatbase gave us a powerful, flexible way to launch our AI chatbot without the complexity we saw in other platforms. Guests report strong satisfaction, and the system has been easy for our team to maintain. The customization options let us match our brand voice, and the platform continues to scale with us."
"Chatbase is an excellent AI chat solution for businesses. Onboarding is fast, and training the bot is easy even with a lot of information. For our end users, the experience is smooth, the answers are accurate, and it significantly reduces friction. It's been a practical, scalable tool that we highly recommend."
Make customer experience your competitive edge
Use Chatbase to deliver exceptional support experiences that set you apart from the competition.
No credit card required