List ticket statuses
Helpdesk
List ticket statuses
Returns the active (non-archived) ticket statuses configured for an agent, ordered by category then position. Each category has exactly one default status.
GET
List ticket statuses
Authorizations
API key from your account settings
Path Parameters
The agent ID
Minimum string length:
1Example:
"5QHA6VB-DIAbBhxwqxfdi"
Response
List of ticket statuses
Status ID
Status category. Controls the status color and ordering.
Available options:
new, on_you, on_customer, on_hold, closed, cancelled Customer-facing status label
Example:
"In progress"
Agent-facing status label shown in the dashboard
Example:
"In progress"
Hex color associated with this status
Example:
"#2563EB"
Whether this is the default status for its category
Ordering position within the status category
