List ticket messages

curl --request GET \
  --url https://www.chatbase.co/api/v2/agents/{agentId}/helpdesk/tickets/{ticketNumber}/messages \
  --header 'Authorization: Bearer <token>'

import requests

url = "https://www.chatbase.co/api/v2/agents/{agentId}/helpdesk/tickets/{ticketNumber}/messages"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://www.chatbase.co/api/v2/agents/{agentId}/helpdesk/tickets/{ticketNumber}/messages', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://www.chatbase.co/api/v2/agents/{agentId}/helpdesk/tickets/{ticketNumber}/messages",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://www.chatbase.co/api/v2/agents/{agentId}/helpdesk/tickets/{ticketNumber}/messages"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://www.chatbase.co/api/v2/agents/{agentId}/helpdesk/tickets/{ticketNumber}/messages")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body

{
  "data": [
    {
      "id": "<string>",
      "type": "reply",
      "sender": {
        "type": "customer",
        "id": "<string>",
        "name": "<string>",
        "email": "<string>"
      },
      "content": "<string>",
      "contentText": "<string>",
      "attachments": [
        {
          "name": "<string>",
          "url": "<string>",
          "type": "application/pdf",
          "size": 123
        }
      ],
      "createdAt": "2026-07-25T10:15:00.000Z",
      "metadata": {
        "eventType": "status_change",
        "statusFrom": "on_you",
        "statusTo": "closed",
        "doneBy": {
          "id": "<string>",
          "name": "<string>",
          "email": "<string>",
          "type": "agent"
        },
        "assignedTo": {
          "id": "<string>",
          "name": "<string>",
          "email": "<string>",
          "type": "agent"
        },
        "assignedFrom": {
          "id": "<string>",
          "name": "<string>",
          "email": "<string>",
          "type": "agent"
        }
      }
    }
  ],
  "pagination": {
    "cursor": "<string>",
    "hasMore": true,
    "total": 123
  }
}

GET

agents

{agentId}

helpdesk

tickets

{ticketNumber}

messages

List ticket messages

curl --request GET \
  --url https://www.chatbase.co/api/v2/agents/{agentId}/helpdesk/tickets/{ticketNumber}/messages \
  --header 'Authorization: Bearer <token>'

import requests

url = "https://www.chatbase.co/api/v2/agents/{agentId}/helpdesk/tickets/{ticketNumber}/messages"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://www.chatbase.co/api/v2/agents/{agentId}/helpdesk/tickets/{ticketNumber}/messages', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://www.chatbase.co/api/v2/agents/{agentId}/helpdesk/tickets/{ticketNumber}/messages",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://www.chatbase.co/api/v2/agents/{agentId}/helpdesk/tickets/{ticketNumber}/messages"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://www.chatbase.co/api/v2/agents/{agentId}/helpdesk/tickets/{ticketNumber}/messages")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body

{
  "data": [
    {
      "id": "<string>",
      "type": "reply",
      "sender": {
        "type": "customer",
        "id": "<string>",
        "name": "<string>",
        "email": "<string>"
      },
      "content": "<string>",
      "contentText": "<string>",
      "attachments": [
        {
          "name": "<string>",
          "url": "<string>",
          "type": "application/pdf",
          "size": 123
        }
      ],
      "createdAt": "2026-07-25T10:15:00.000Z",
      "metadata": {
        "eventType": "status_change",
        "statusFrom": "on_you",
        "statusTo": "closed",
        "doneBy": {
          "id": "<string>",
          "name": "<string>",
          "email": "<string>",
          "type": "agent"
        },
        "assignedTo": {
          "id": "<string>",
          "name": "<string>",
          "email": "<string>",
          "type": "agent"
        },
        "assignedFrom": {
          "id": "<string>",
          "name": "<string>",
          "email": "<string>",
          "type": "agent"
        }
      }
    }
  ],
  "pagination": {
    "cursor": "<string>",
    "hasMore": true,
    "total": 123
  }
}

Authorizations

Authorization

string

header

required

API key from your account settings

Path Parameters

agentId

string

required

The agent ID

Minimum string length: 1

Example:

"5QHA6VB-DIAbBhxwqxfdi"

ticketNumber

integer

required

The ticket number

Required range: x <= 2147483647

Example:

123

Query Parameters

cursor

string

Opaque cursor from a previous response to fetch the next page

Example:

"eyJ0IjoiMjAyNC0wMS0xNVQxMDozMDowMC4wMDBaIiwiaWQiOiJhYmMxMjMifQ=="

limit

integer

default:20

Number of items per page (1 to 100, default 20)

Required range: 1 <= x <= 100

Example:

20

types

string

default:reply,note

Comma-separated message types. Defaults to reply,note; system event messages are opt-in.

Example:

"reply,note"

order

enum<string>

default:asc

Chronological direction. Defaults to asc, so a thread reads oldest-first. A cursor is only valid for the direction it was issued with.

Available options:

asc,

desc

Example:

"asc"

Response

Paginated list of messages

data

object[]

required

Show child attributes

pagination

object

required

Show child attributes

Getting Started

Endpoints

List ticket messages

Authorizations

Path Parameters

Query Parameters

Response