> ## Documentation Index
> Fetch the complete documentation index at: https://chatbase.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Shopify Orders
> See a customer's Shopify order history right inside the ticket.
## Introduction
When your agent is connected to a Shopify store, the **Shopify Orders** panel appears in the ticket sidebar. It shows the order history of the person you are talking to—without leaving the Helpdesk or opening Shopify in another tab.
Use it to check what a customer bought, confirm a shipping address, look up tracking, or jump straight to the order in Shopify admin while you reply.
The panel only shows up when a **Shopify integration** is connected to this agent. If you don't see it, connect your store first—see the [Shopify integration guide](/docs/user-guides/integrations/shopify).
## How orders are matched
The panel looks up orders using the ticket contact's details, in this order:
1. **Email** — the contact's email address is tried first.
2. **Phone** — if no orders are found by email (or there's no email on file), it falls back to the contact's phone number.
### Looking up a different customer
Sometimes the ticket contact isn't the same person who placed the order (for example, they wrote in from a different email). Use the **lookup field** at the top of the panel to search by a different email or phone number.
* Edit the field and confirm to run a new search.
* Reset it to go back to the ticket contact's original details.
## The order list
Each order shows a summary card with:
* **Order number** (e.g. `#1024`) and the date it was placed
* **Total price**
* **Status badges** for fulfillment (unfulfilled, partially fulfilled, fulfilled) and payment (paid, pending, refunded, and so on)
A count at the top tells you how many orders the customer has. When Shopify can give an exact number you'll see it directly (e.g. `12 orders`); otherwise you'll see an estimate like `12+`.
### Load more
Only the most recent orders load at first. Click **Load more** at the bottom of the list to fetch the next batch. This continues from where the list left off, so you won't see duplicates.
## Order details
Click any order card to open its full details. From here you can see everything needed to help with the order:
* **Line items** — each product with its image, quantity, and price
* **Pricing breakdown** — subtotal, shipping, tax, discounts, and the final total
* **Shipping address** — name, full address, and phone
* **Fulfillments & tracking** — fulfillment status plus tracking number, carrier, and a link to track the shipment
* **Quick links** — open the order in **Shopify admin**, or view the customer-facing **order status page**
Use **Back** to return to the order list.
## Related
Connect your Shopify store to Chatbase to enable the orders panel and Shopify actions.