> ## Documentation Index
> Fetch the complete documentation index at: https://chatbase.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Backstage

> Backstage is an AI-powered operations center that lets users manage their AI agent through natural language conversation, instead of navigating multiple settings pages manually. Think of it as a copilot for AI agent management — users describe what they want in plain English, and Backstage handles the rest.

## What Can Users Do With It?

### Analytics & Insights

* Ask questions like "What are my top customer topics this month?" or "Show me conversation trends for the last 3 months"
* View interactive charts (bar, line, area, pie) generated in real time
* Check credit usage breakdowns
* Identify knowledge gaps — questions the agent couldn't answer

### Training & Knowledge Base

* Add, update, or delete knowledge base sources (text, Q\&A pairs, URLs)
* Upload files (PDFs, Word docs, spreadsheets, archives) to extract training data from
* Trigger retraining after making changes
* Toggle auto-retrain on or off

### Agent Configuration

* Update the agent's system instructions or channel-specific instructions
* Change the AI model or temperature
* Modify the chat widget appearance (colors, header, button styles, themes)

### Helpdesk (Read-Only)

* Query tickets by status, assignee, channel, or date
* Search tickets using text or semantic search
* View agent performance metrics, resolution analytics, and workload distribution
* Review helpdesk settings and saved views

### Actions & Integrations

* Create, update, enable/disable, or delete actions (Slack notifications, webhooks, ticket creation, etc.)
* Check integration status and trigger OAuth connections for new integrations

### Deployment

* Check which channels are active (chat widget, WhatsApp, Slack, etc.)
* Enable or disable channels

### Built-in Skills (Multi-Step Workflows)

Users don't need to invoke these explicitly — the AI uses them automatically when relevant:

* Weekly insights report
* Tone/instruction updates with safe diff preview
* Drafting Q\&A from knowledge gaps
* New AI agent onboarding walkthrough
* File/archive processing into training data
* Helpdesk triage, issue review, performance review, and settings audit

***

## How Does Approval Work?

Backstage **never makes changes silently**. Any mutative action (updating instructions, adding sources, deleting an action, etc.) triggers a confirmation UI where the user can review each change and approve or reject it individually before anything is applied. Text changes show a side-by-side diff; settings changes show a before/after table.

***

## Plan Access & Daily Message Limits

Backstage is accessible to all plans — there is no plan-level gate blocking access. The only throttle is the daily message limit, which varies by plan:

| Plan              | Daily Messages |
| ----------------- | -------------- |
| Free (or no plan) | 2              |
| Hobby             | 5              |
| Standard          | 10             |
| Pro               | 100            |
| Enterprise        | 100            |
| Agency            | 100            |

There is also a **rate limit of 10 requests per 60 seconds** per user to prevent abuse.

***

## Limitations

* **Message length**: 10,000 characters max per message
* **File uploads**: Max 50 MB per file, up to 5 files per message
* **Analytics range**: Queries can cover a maximum of 6 months
* **Knowledge base source size**: Max 1 MB per text source or Q\&A entry
* **Helpdesk is read-only**: Backstage can surface helpdesk analytics and tickets, but it **cannot** modify ticket status, assign tickets, or send messages to customers
* **File tools are agent-focused**: Backstage will only process uploaded files for agent-related tasks (improving knowledge base, instructions, analytics). It won't do general-purpose tasks like summarizing a random document or solving homework
* **Permission-based**: Users only see tools they have permission to use based on their RBAC role. If a user lacks write permissions, mutative tools will return an "insufficient permissions" error